At Personsoul,we strive to provide our customers with the highest quality products. All of our items are carefully inspected before they are shipped to ensure that they meet our standards. However, we understand that there may be instances where you may need to return or exchange a product. Please read our policy below for more information.

Returns

We do not accept refunds for any reason, such as not liking the item you received or the size being inappropriate. Be sure to choose the right size before placing an order. All sales are final and we do not accept returns unless the product is defective or damaged. If you receive a defective item, please contact us within 7 days of receiving your order. We will require photographic evidence of the defect and will assess the situation on a case-by-case basis.If a defect is confirmed, we will further discuss solutions with you.

If you have any questions or concerns about our return and exchange policy, please feel free to contact us. We are here to assist you and will do our best to resolve any issues you may have.

Terms and Conditions

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.